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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Keith Gleason

February 21, 2025

5  out of  5
rating by Keith Gleason
"Harrison Garner is a 4th generation State Farm broker. Like a good neighbor, dedicated"
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Hrant Gensley

January 29, 2025

5  out of  5
rating by Hrant Gensley
"I have had excellent service from everyone at this office. Tim and Carolyn are great and have taken very good care of me! 10/10"
We responded:
"Thank you for taking the time to share your thoughts! Tim and Carolyn are terrific, and I will make sure I share your kind words with them. We’re glad to know you’re satisfied with the service at our State Farm office. I will be in touch with you shortly to make sure everything is in order. Kim"
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Will Casler

January 29, 2025

5  out of  5
rating by Will Casler
"Lee Gardner was professional, attentive, and respectful. He quoted me on my car and home insurance. Lee won’t try to sell you something you don’t need and truly wants the best for his clients."
We responded:
"Thank you for taking the time and I appreciate your review! We are delighted to know you had a great experience with Lee and I will gladly share your comments with him. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Kim"
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Cecil Taylor

January 16, 2025

5  out of  5
rating by Cecil Taylor
"I have received excellent and thorough assistance from Elaine Cherry at Kim Gardner State Farm. Fast and exact service in a timely way."
We responded:
"Thank you for your review. Elaine takes great pride in delivering exceptional and knowledgeable service and I will share your kind words with her. Welcome to our agency and I will be in touch. Kim "
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Drew C

December 6, 2024

5  out of  5
rating by Drew C
"Your experience working with Kim and State Farm will be nothing short of exceptional. Her dedication to customer service is unmatched, and she truly cares about what’s best for you and your family. Can’t recommend them enough!"
We responded:
"I am so glad we were able to help you with your insurance needs. I appreciate the review. Thanks again and Happy Holidays!"
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Ashley Nicole Woods

December 6, 2024

5  out of  5
rating by Ashley Nicole Woods
"Wonderful people and very fast to get you help was in a accident and put in a rental within 1 day also calls almost everyday to make sure things are up to date and no other help is needed best insurance agency I've ever had the honors of dealing with"
We responded:
"Thank you for your review. I am so glad we were able to assist you in your claim. We take customer service very seriously! Thank you your business and Happy Holidays. Kim"
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Lisa Jones

December 5, 2024

5  out of  5
rating by Lisa Jones
"Kim is the best insurance agent anyone could ask for!"
We responded:
"Thank you so much for taking the time and for your kind words. I was glad I could get your claim handled so quickly! Happy Holidays."
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Eli Mattoon

November 7, 2024

5  out of  5
rating by Eli Mattoon
"Very helpful and saving me money! Couldn’t be better"
We responded:
"Thank you for the review. I am glad we able to help you. We are here to help. Kim"
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adele counts

October 10, 2024

5  out of  5
rating by adele counts
"I can’t say enough about Kim and the other associates that work at the Madison Heights location! They are all very courteous and very knowledgeable about all my insurance options!"
We responded:
"Thank you so much Adele! We have enjoyed getting to know you and assisting you with all your insurance needs. . Kim "
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James Falls

October 2, 2024

5  out of  5
rating by James Falls
"IF YOU WANT THE BEST KIM GARDNER AND HER TEAM ARE THE BEST ASK ME HIW I KNOW IM YOUR LOCAL GOOGLE GUIDE AND HAVE BEEN SINCE THE BEGINNING..... ME AND MY 90,000 PLUS VIEWS ON JUST ONE PLACE.... 8 KNOW BUSINESS AND MY NEW FORD EXPLORER XLT.... IS IN BETTER HANDS.... STATE FARM INSURANCE..... THANK YOU MISS CHERRY THAT FALLS BOY IS A MAN ON A MOVE AND YOU WANT THINGS TO HAPPEN BE TREATED WITH RESPECT GET WHAT YOU PAY FOR AND A LOCALLY SUPPORTED LOCAL BUSINESS... THESE LADYS PUT IN THE WORK AND HAVE ALL THE KNOWLEDGE AND PROTECTION... YOU WANT THE BEST DONT SETTLE FOR LESS BECAUSE "LIKE A GOOD NEIGHBOR STATE FARM IS THERE".... 💯 KIM, MISS CHERRY WHO EVER YOU SPEAK TOO. YOU AND YOUR ASSETS ARE IN THE VERY BEST HANDS...,. THANKS LADYS... YALL THE BEST."
We responded:
"Thank you James. I am glad Elaine was able to take good care of you. Let’s us know how we can help you. Kim"
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Marco Spencer

September 14, 2024

5  out of  5
rating by Marco Spencer
"I've been a customer of Kim Gardner's Statefarm for about 8 years. I left in March of this year thinking I would find some better insurance, at a better rate. I was wrong! I got a policy at Geico, and was not satisfied with the rate. Then the rate increased after 6mos. I kept and am now back at home with Kim, Elaine, and Miss Caroline. They are really like family. The outstanding customer service, attention to details, and knowledge they show are unmatched. So very pleasant, and always greeted with a smile, and some UNC basketball conversation. Miss Gardner is a big fan. I called and Tim Larkin got me a quote at a way better rate than the lizard company. He was very friendly, and put me at ease. I highly recommend Kim Gardner at Statefarm for all of your insurance needs. Really honest, caring, good people."
We responded:
"Welcome back Marco! I was so happy to see you in the office again. I am glad we were able to get your insurance back Gon track. Talk to you soon ! Kim"
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Bo McKenna

August 30, 2024

5  out of  5
rating by Bo McKenna
"Through no one's fault but my own I was late asking for a quote on some rental property that I had just acquired. When I called my agency of longstanding, the Kim Z. Gardner State Farm Agency, I was fortunate enough to have Tim Larkin answer the phone. Tim was a delight to talk to on the phone and he had a very good business presence on the phone. He quickly calmed my fears about getting my property insured by the first of September. It is no small task to keep me on track when my mind is racing with details, but Tim was able to do this and get the details he needed, and then quickly get me the quote I needed - and at a great price! Tim's knowledge of the business and his professionalism were very much appreciated. I will have no problem referring people to him should they need his services."
We responded:
"I agree. Tim is terrific and I am glad he was able to take care of this so quickly! We are here to help you with all your insurance needs. Thank you for this review and your business. Kim "
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Rachael Anderson

July 14, 2024

5  out of  5
rating by Rachael Anderson
"I just set my insurance up with agent Tim Larkin over the phone. He was so awesome. Got me a good deal on renters and car insurance and I'm saving so much money compared to my last provider. Not to mention all around great personality that he had. He explained everything to me and made me feel comfortable. After all was said and done sent me a thank you card in the mail for joining them. I feel like I will be taken care of here."
We responded:
"Thank you for taking the time and for our review! I agree Tim here is awesome and I am glad he took great care of you. Welcome to our agency. We are here to help. Kim"
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sarah jerina

July 5, 2024

5  out of  5
rating by sarah jerina
"Kim gardener is a very good insurance agent. I was worried moving state from Ohio to Virginia and switching agents but kim made the switch very comfortable and has taking care of me since i moved here 3 years ago and I will continue to have insurance through her. I highly recommend kim gardner at state farm insurance.."
We responded:
"Thank you Sarah! It has been a pleasure working with you and thank you for your business! "
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Rhonda Johnson

May 1, 2024

5  out of  5
rating by Rhonda Johnson
"Tim was very helpful and patience. He explained my options with me . If you are looking for some insurance. Look this office up"
We responded:
"Thank you my friend for giving us a try and for your review. I knew Tim would take good care of you. He is an excellent addition to my staff. I will reach out to you once your policy is issued and I look forward to catching up with you. Kim"
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Pam White

March 12, 2024

5  out of  5
rating by Pam White
"Absolutely love Kim Garner she and most the people working in this office are very kind and helpful. Sometimes they can be a little busy so be patient they will get to your call so just keep calling."
We responded:
"Thank you for taking the time and for this review. We appreciate your business and are here to help. Kim"
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Tabitha

September 22, 2023

5  out of  5
rating by Tabitha
"Kim has been my agent for many years now and I have and will continue to refer her to family and friends because I can rely on her swift and decisive action when needed and her excellent customer service every time. She is quick to respond to questions and really knows her stuff. And Carolyn is her efficient right hand that makes everything run smoothly. Kim and her staff on numerous occasions have gone the extra mile to help ensure my family has the best coverage. She has worked with me on time sensitive issue to ensure that deadlines are met. She and her team ensure that my family and assets have the best coverage for our needs and budget."
We responded:
"Thank you Tabitha for the review. I am glad we are able to get you all squared away! I appreciate your review and your business. Kim"
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Brandon Firooznia

May 31, 2023

1  out of  5
rating by Brandon Firooznia
"I've never been able to get ahold of Kim and I've never received a call from her. If I get an email response from her team it's usually weeks to months later. Luckily, I've never had to file a claim with her office. The other reviews seem crazy good but that is definitely not the experience I've had. Changed insurance companies for my car because it was too difficult to contact her, and now I'm switching agents for my homeowners policy. Maybe she's great and has so many customers that I'm the unfortunate one that slipped through."
We responded:
"I am very sorry to see this review as we strive to deliver good personalized service. I did review your account and would be happy to discuss it with you. I see where State Farm has already processing your request to change agents."
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Jesse Walling

April 3, 2023

5  out of  5
rating by Jesse Walling
"Kim Gardner State Farm insurance has kind and courteous service. I've been in a couple of accidents and they have help me with the best service."
We responded:
"Thank you for taking the time. We want to help our customers with their all their insurance questions and needs especially at claims time. Thanks again Kim"
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Karl Overstreet

March 2, 2023

5  out of  5
rating by Karl Overstreet
"Huge help and lots of money saved."
We responded:
"Thank you for the review. We are here when you need us! Kim"
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Van Porter1970

March 1, 2023

5  out of  5
rating by Van Porter1970
"Boy how refreshing it is to have insurance explained in a language you can understand. Kim and her staff do just that and with a nod to good ole fashioned customer service."
We responded:
"Thank you for the review! We appreciate it and your business."
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Stephanie Mason

March 1, 2023

5  out of  5
rating by Stephanie Mason
"I have been with Kim Gardner for over 12 + plus years or so. It is wonderful to be able to walk into your local office and she and her staff know your name. She and her staff are ready to help you with whatever your need is. She has all the online tools available for you to use to look up your policies and make payment’s online, or a phone number you can call to make your payment over the phone, or you can go into the office to handle your payments and any questions. Old fashion service in these days and time are rare. Go visit Kim, she will welcome you and listen to your needs and have solutions for them all. You will be glad you did!!!"
We responded:
"Thank you so much for taking the time! I am so grateful for your business and always look forward to seeing you. Let us know how we can help. Kim"
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Jack Vranian

February 28, 2023

5  out of  5
rating by Jack Vranian
"Kim Gardner is the absolute best. I have home and auto with her and she goes above and beyond to make sure my questions are answered and I am always covered. Highly recommended!"
We responded:
"Thank you Jack for your review. We strive to make things easy and convenient for our customers. We are here to help you navigate your insurance needs so please let us know how we can help you in the future. Kim"
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Sam Stinnette

February 25, 2023

5  out of  5
rating by Sam Stinnette
"Kim has been great! She explains everything clearly, always makes time to answer all of my questions, and is there for her customers. I have sent emails and texts after normal business hours and she has been quick to get back to me, every time. She lives up to the State Farm motto of, "Like a good neighbor, State Farm is there.""
We responded:
"Thank you Sam for taking the time for this review. We appreciate you and your business. I will share your kind words with my staff and let us know how we can help you in the future."
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S W

January 12, 2023

5  out of  5
rating by S W
"Kim Gardener is the best of the best. She has been there for me on multiple occasions to help walk me through confusing processes and is able to simplify them in a way that I can understand them. Her communication lines are always open and she has proven to go above and beyond to get the job done. I hear so many people talk about the rough experiences they've had with their agents. Thankfully that has never been my reality. I plan on sticking with Kim until she retires! Her service and knowledge are unmatched."
We responded:
"Thank you so much for taking the time and for your kind words. Wonderful customers like you make it easy and we value your business! I am happy to hear we are meeting our goals to deliver more personalized customer service. I am always there for you and am not retiring any time soon!"